Empathy as an Ingredient for Success

One of the most valuable traits in action is empathy. This trait enables each of us to put ourselves in another person’s position and understand their perspective. Having empathy for someone is an act of kindness that goes a long way in making the world a better place, one individual at a time.

While we should not get wrapped up in others' problems, we can change our words and help others know that they and their feelings are important. Moreover, professional teams must understand that people are behind the productivity and goals achieved. Thus, leading with empathy within professional relationships and settings can multiply motivation, trust, and ultimately, success.

As Tracey Brower of Forbes writes, “Use empathy to sell ideas, connect with colleagues, accomplish more in a team and expand your own perspectives.”

Taking the time to slow down, hear the words people share, and let them know that you feel their pain can elevate conversations, build trust, and contribute to the achievement of goals.

How might you show empathy in a business setting to colleagues or customers? Here are a couple examples:

Let’s say a customer calls in but has to wait on hold and expresses frustration when the associate returns to the phone. Before proceeding with the conversation, the associate might say: "I'm sorry we could not respond right away, we never want people to wait. How can I help you today?"

Or, let’s say an employee comes to one of their co-workers, stressed out because of an upcoming deadline and an unexpected barrier. The co-worker might respond: "Oh no! I might be able to help. Can you give me some background on the project?"

Maintaining empathy as a central pillar of team and company operations inspires growth for all parties involved and can indeed impact the bottomline.